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Warranty

Warranty Registration

No warranty registration is required for our products.

Information Required

Please retain & provide at least one of the following when in need of repair or servicing:

  • Receipt number
  • Order number
  • Order contact number

*Note: For Baby Cots, please provide us with the model.

How to Send Your Item for Repair or Servicing?

Please forward an image or video of the part with issue and Whatsapp to 8182 6240. Our customer service will get back to you as soon as possible.

What is Covered?

  • Manufacturer defects
  • Mechanism issues

What is NOT Covered?

  • Any defects cause by an accident, misuse, abuse, improper use, lack of reasonable care, unauthorised modification, loss parts, tampering or attempted repair by a person or not authorised by the distributor
  • Any product that has not been operated or maintained in accordance with the manufacturer’s operating instructions provided with the product
  • Any damage resulting from the instructions not being followed
  • Any product that has been used for purposes other than domestic use
  • Castors and teething rails (for cots)

Additional Product Warranty Information:

  • Micuna Baby Cots - 2 years
  • Micuna Chest of Drawers - 6 months manufacturer
  • Micuna Baby Bath - 6 months manufacturer
  • Doona Carseat Strollers - 2 years
  • Doona Liki Trikes - 1 year
  • uPang UV Sterilizers - 2 years
  • Happy Cot Baby Cots:

    Self-collection - 7 days warranty

    - 1 to 1 parts exchange at Service Centre. (Transportation charges apply if delivery and/ or installation is required on site.)

    Delivery - 1 year limited warranty

    - 7 days warranty: 1 to 1 exchange
    - 0 - 6 months: On site repair, Free parts replacement
    - 7 - 12 months: Free parts replacement (Transportation charges applies)
  • Playpens -  1 year
  • Lightweight Strollers - 1 year
  • Travel Systems - 1 year
  • Car Seats 1 year

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